Return

Return Policy

1. Customers (non business customers only) have the right to revoke their order and return all products within 14 days starting from the day of receiving the delivery. If a customer wishes to return products he/she can contact us via:
   
   e-mail: sales@houseofclocks.com or by using of the return form (see below)
   
   mail: House of Clocks, Isigny-Allee 8, 67685 Weilerbach, Germany
   
   

2. Consequences of revocation
   Customers get full refund if the goods are returned in their original condition (original box) to:
   
   House of Clocks
   Isigny-Allee 8
   67685 Weilerbach
   Germany
   
   If the revoked goods arrive the House of clocks in damaged condition (e.g. due to bad shipping) or are identified and determined to have already been used by the customer, House of Clocks proposes a reduction of the refund amount.
   Return of individually handcrafted products is generally excluded. 
   
   You are responsible for return shipping costs.