Return Policy

  1. Customers (non business customers only) have the right to revoke their order and return all products within 14 days starting from the day of receiving the delivery. If a customer wishes to return products he/she can contact us via:

    e-mail: or by using of the return form (see below)

    mail: House of Clocks, Isigny-Allee 8, 67685 Weilerbach, Germany

  2. Consequences of revocation
    Customers get full refund if the goods are returned in their original condition (original box) to:

    House of Clocks
    Isigny-Allee 8
    67685 Weilerbach

    If the revoked goods arrive the House of clocks in damaged condition (e.g. due to bad shipping) or are identified and determined to have already been used by the customer, House of Clocks proposes a reduction of the refund amount.
    Return of individually handcrafted products is generally excluded. 

    You are responsible for return shipping costs.

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