Return Policy

Return Policy

  1. Customers (non business customers only) have the right to revoke their order and return all products within 14 days starting from the day of receiving the delivery. If a customer wishes to return products he/she can contact us via:

    e-mail: sales@houseofclocks.com or Return-Form

    mail: House of Clocks, Weilerbacher Str. 91, 67661 Kaiserslautern, Germany

  2. Consequences of revocation
    Customers get full refund if the goods are returned in their original condition (original box) to:

    House of Clocks
    Weilerbacher Str. 91
    67661 Kaiserslautern
    Germany

    In case of receiving the returned goods House of Clocks damaged, or if the goods are identified and determined to have already been used by the customer, House of Clocks proposes a reduction of the refund amount.
    Return of individually handcrafted products is generally excluded. 

    Customers from Germany only:

    If the total order value was higher than 40 Euros or we shipped the wrong products according to the order, we will cover the return shipping costs.

    Non Germany customers:
    You are responsible for return shipping costs and subject to a 10% restocking fee if products are returned.